Weir urges use of new complaint system

Local MP Mike Weir is urging constituents to make use of a new online complaints tool to help them combat nuisance calls.

Launched by consumer champions ‘Which?’, the new complaints tool can be accessed through the organisation’s website, which Mr Weir said would make it easier for people to take action.

Mr Weir is currently backing a private member’s bill in the House of Commons, tabled by MP Mike Crockett, to tackle the increasing problem.

He said: “In order to tackle the scourge of nuisance calls it is vital that they be reported. ‘Which?’ research, however, shows that only around 17 per cent of consumers officially complain. This does not reflect the true scale of the problem since all of us receive numerous such calls each week, whether we are registered with the Telephone Preference Service or not.”

Mr Weir also recently became a founder member of a cross-party parliamentary group which is considering how to tackle the problem. The group met recently with industry regulator Ofcom and the Information Commissioner’s office, which have responsibility for enforcing current legislation.

He added that the first step for effective action is for complaints to be registered.

Mr Weir continued: “The online tool makes it easy for those who receive the calls to complain by taking them direct to the relevant regulator’s complaint form in a matter of seconds. This will ensure that government and regulators understand the true scale of the problem. The law provides for large fines for those breaking the rules but for this to be done it is vital that complaints are made so that those who break the rules can be traced and dealt with.”

The tool can be found at http://www.which.co.uk/campaigns/nuisance-calls-and-texts/