Three months to improve care

Lochbank Manor Care Home in Forfar.
Lochbank Manor Care Home in Forfar.

A Forfar care home has been given three months to improve its procedures following a visit by officers from the Care Inspectorate.

The visit followed complaints made against the Lochbank Manor Care Home by Mr Colin Smith, whose 85-year-old mother was a resident before he had her moved.

Mr Smith, who is employed by RDS Healthcare Ltd. which is registered to carry on the care home business, claimed his mother, who has Parkinson’s disease, had been “systematically neglected.”

In particular, he raised three complaints regarding inadequate continence care; inadequate assessment of his mother’s mobility and inadequate and effective record keeping in relation to his mother’s care and support.

Mr Smith explained his mother moved to the home in March 2014 but that he became concerned about her care in June this year.

He raised a complaint with the Care Inspectorate in September after claiming to have found his mother alone in her room and “very upset.”

In a letter to Mr Smith, the Care Inspectorate confirmed it had upheld all three of his complaints and that it had a number of recommendations which had to commence immediately.

When asked to comment, a spokesman for RDS Healthcare Ltd. said: “As a matter of policy the company seeks to transparently engage and work with all stakeholders, including the Care Inspectorate, to remedy any issues identified affecting the care of the residents in its homes.

“The well being of the residents in the care of the company is its paramount concern.”

A spokesperson for the Care Inspectorate said: “We take all concerns raised with us very seriously and consider them carefully.

“A concern has been raised with us about this service and we are looking into it.

“Where we uphold a complaint we publish the outcome on our website.

“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights. Anyone with a concern about a care service can contact our helpline on 0345 600 9527.”

A spokesman for Angus Council said: “The council will be liaising with the Care Inspectorate to consider their findings and we will work with Lochbank Manor Care Home to ensure that any improvement actions identified by the Inspectorate are carried out.”