Scottish Water issue advice to help you prepare for the cold months

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Scottish Water is implementing a range of measures to prepare its service for 2.4 million household customers, ahead of any extreme weather conditions.

The business has prepared itself with the resources, trained staff volunteers, contingencies and processes to ensure it is well equipped to tackle any repeat of the extreme weather conditions which have affected Scotland over the last few winters.

Earlier this month, Scottish Water launched its winter campaign to encourage communities throughout Scotland to follow its winter code – a set of simple steps to protect your pipes, be prepared and heat, insulate and protect homes and businesses.

Peter Farrer, customer service delivery director of Scottish Water, said: “We have been working since the end of last winter to look at what we need to do, as a business, learning from the experience of the last few years in particular, to prepare for whatever this winter brings. Earlier in October, we launched our winter campaign, asking our customers to play their part in protecting their homes by taking some simple steps.

“It is important that we are all ready for winter.”

Mr Farrer continued: “Scottish Water is always looking at how we can continue to improve our services to customers in the event of any extreme weather which may affect Scotland.

“We’ve looked at securing resources, materials and manpower, in fact doing all we can to ensure that as a business, we are prepared well in advance to ensure we deliver the best service we can to customers in whatever conditions.

“It is our priority to ensure that 2.4 million households are kept in water supply, and should they experience problems that we respond as quickly as possible.”

Scottish Water’s Winter Campaign will encourage people to protect their pipes and property and advise them what to do to help prevent a burst or frozen pipe, how to locate their stop valve, what to do in an emergency and how Scottish Water can help.

The ‘Protect your Pipes - Be Prepared’ message urges Scottish Water customers across Scotland to take measures to ensure peace of mind from extreme weather conditions.

While homeowners represent the biggest target audience, the campaign is also focussing on the need for businesses, landlords and owners of holiday homes to also get their properties prepared now for winter.

Advice on how to heat, insulate and protect your property is available on Scottish Water’s website www.scottishwater.co.uk/winter or customers can call our Customer Helpline on 0845 601 8855.