Post Office Limited’s controversial plans to move Forfar’s Post Office have come to fruition with the opening of its new branch.
The shop, at 7 East High Street, opened at the end of June to offer what the Post Office says is a wide range of services with longer hours for customers.
A proposal to move the branch from West High Street to within a convenience store was criticised as impractical during Post Office Limited’s public consultation. Despite the company’s assurances that the moves would be beneficial to customers, local councillors and community councillors voiced concerns that life could become more difficult for both the company and the public.
Criticism was levelled mainly at a lack of parking and difficulty accessing the building for deliveries and collections.
Local councillor Glennis Middleton this week said, however, that she has so far heard no complaints about the new branch.
She said: “I’ve been in and it looks very nice. No complaints have been made to me personally but I’m just waiting to see what the story will be about parking and access.”
Suzanne Richardson, regional manager, said it will now be easier for customers to get their cash, send and collect mail and do their banking.
She added: “We are confident that this vibrant new-style Post Office at the heart of the community will meet customer needs.
“This modernisation is part of a major investment programme, the largest in the history of the Post Office, and will secure services for the future.
“The investment marks a commitment to no more branch closure programmes.”
The open-plan Post Office features five counter positions and is open from 9am to 5.30pm Monday to Saturday, with selected Post Office services available from the retail counter during shop opening hours between 8am to 7pm Monday to Saturday.